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Order Form and Store Policy


  • You can use this order form below if you wish to have a secured invoice sent to you through Paypal.

  • Payment: We accept Money orders, Personal Checks. All Credit Cards are accepted through Paypal. You can also choose to have us invoice you through PayPal. Once we have your order, we will e-mail you an invoice including the shipping cost for in stock items. Invoices are not proof of payment once item(s) are marked PAID you will receive a receipt via email. Your order will not be shipped until we see payment as received.

  • Shipping Charges: We use UPS Ground for normal everyday shipping and the customer is billed actual shipping cost as determined by UPS. Once we have your shipment boxed up and weighed you will receive a tracking number via email. Faster UPS shipping is available and must be requested by the customer at the time of purchase.

  • Returns: For you protection and ours, all train sales are final. If you have a problem with the function or operation of any train sold - you must follow our policy for handling the repair. Returns are for factory defects only. Items over $200 are insured for both the seller and consumers protection. All products come with a one year Limited Warranty.

  • EMAIL US AT: SERVICE@TRAINHOUSEDIRECT.COM




Selling Policies

Terms & Conditions

Payment

We accept all Credit Cards through Paypal.

Shipping

Shipping to the 48 states only. We can’t ship to Alaska, Hawaii, Puerto Rico or Guam. No PO Boxes or Military addresses.

Sales Tax

If you are a New York State resident Please see sales tax table to see if tax is charged in your state

Return Policy

Returns are for factory defects only. All products come with a one year Limited Warranty.
TrainHouseDirect hopes you are completely satisfied with your purchase. In the event of a return, please email us at service@trainhousedirect.com anytime with your order number and an explanation for the return. We will issue a RM (Returned Merchadise) number for the return. No returns will be accepted without a RM number. The customer is responsible for return shipping costs as well as items lost in transit, so we recommend you use a shipper such as FedEx or UPS where the package can be tracked and insured.

Feedback

Please check our Feedback on eBay as we strive to bring our customers 100% satisfaction

Exchanges on factory defects only. Please be knowledgeable on what you are purchasing to avoid any and all mishaps. Seller not responsible for Loss or Damage to uninsured items.

Please complete the fields below and we will respond to your inquiry within 48 hours.

PLEASE LEAVE A VALID E-MAIL

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YOU CAN ALSO FAX YOUR ORDER
24 HOURS A DAY
801.998.2509
We Are Always Searching For Those Hard To Find Model Trains...If You Have A Wish List email us We Might Be Able To Help. Although we Specialize In O Gauge We Carry All Scale Model Trains.

All Orders will be processed in the order that they are recieved Thank You for your Patronage.


email: service@trainhousedirect.com

FAX 801.998.2509 24/7

Mon - Fri 11:00am - 7:00pm EST
Sat - Sun 11:00am - 5:00pm
TEL 646.391.2067

Customer Service and Website Manager:
Phillip Porx




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